THEONLINECHEMIST.UK LTD is committed to protecting your privacy. This privacy policy, along with our website's terms of use, outlines how we collect, use, and safeguard your personal data when you interact with our website.
By providing your explicit consent, as outlined in section 14 of this policy, you agree to the practices described herein.
1. Information We Collect
We may collect personal data through:
- Forms you complete (e.g., order or consultation forms)
- Details including your name, contact information, and address
- Automated data collection (e.g., IP address, browser type, and visit times) through cookies and analytics tools
2. How Data Is Collected
Data is collected via direct interactions (such as account creation, placing orders, or providing feedback) and automated methods like cookies and tracking technologies.
3. Use of Cookies
Cookies enhance your user experience and assist us in improving our website. You can manage your cookie preferences via your browser settings. For more information, visit aboutcookies.org .
4. How We Use Your Information
We may use your information to:
- Process and assess medication requests
- Verify your identity
- Maintain accurate customer records
- Send service updates or marketing communications (with the option to opt-out anytime)
- Enhance site performance, usability, and security
5. Sharing Your Information
Your data may be shared with trusted third parties to ensure legal compliance, prevent fraud, facilitate service delivery, or provide IT support. If data is transferred outside the EEA, we will ensure appropriate safeguards are in place.
6. Data Storage
Your personal data is stored securely on encrypted servers. While we implement strict security measures, data transmitted over the internet is done so at your own risk. All payment processing is securely managed by Elavon/Realex.
7. Data Retention
We retain data as required by healthcare regulations. While you may request account deactivation, medical records will be preserved in accordance with NHS guidelines.
8. Your Rights
You have the right to correct inaccurate data, opt out of marketing communications, and request access to your personal records. To exercise these rights, please contact us using the details below.
9. Access to Information
Access requests are usually free of charge unless deemed excessive or repetitive. We aim to respond within one month, though this may be extended if the request is complex.
10. Consent
By agreeing to this policy, you authorize us to process your data as described. You may withdraw your consent at any time by contacting us directly.
11. Policy Updates
We may update this policy periodically. All changes will be posted on this page. Last updated: 11/06/2025.
12. Complaints
If you have any concerns, you may contact the UK Information Commissioner's Office (ICO). However, we recommend reaching out to us first so we can try to resolve your issue directly.
Connect With Us
If you have any questions or require more information about our services, please feel free to contact us:
THEONLINECHEMIST.UK LTD
Registered Office: REG 122 Regal Court, 42–44 High Street,
Slough, SL1 1EL
Email:
info@theonlinechemist.uk
Phone:
+44 01753 245520
Company Details
THEONLINECHEMIST.UK LTD is officially registered under Company Number: 15779970.
14. Declaration
By accepting this policy, you confirm that you have read and agreed to how THEONLINECHEMIST.UK LTD processes your personal data.